HOW MUCH DOES SHIPPING COST?
We offer free shipping on all orders placed within Australia using Australia Post.
We ship to NZ and the USA. International orders will carry a shipping charge depending on which country the order is being sent to and starts at $13.95.
SALE SHIPPING- Free standard shipping Australia wide - no exchanges or returns. International shipping starting $13.95*
WHEN CAN I EXPECT MY ORDER TO ARRIVE?
We strive to process all orders within three business days of the order being placed. Please note that during peak dispatch times and SALE times, delivery timeframes may be extended.
Once sent, orders within Australia (Australia Post) should arrive within 1 – 6 business days depending on your location. All of our international orders* are shipped using Australia Post and should arrive within 7 business days of the order being sent. Please note that if you select economy air and standard shipping for international orders you won't receive any tracking information.
All of our customers within Australia will receive a shipping notification email and tracking number once the order is sent.
Ace + Jet cannot take responsibility for lost or damaged goods once your order has left us and is in the hands of Australia Post.
DO YOU SHIP INTERNATIONALLY?
Yes to New Zealand and USA. All of our international orders* are shipped using Australia Post service.
*INTERNATIONAL ORDERS: Import duties & taxes may be payable when your order arrives into your country, if your purchase is over the tax free threshold. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to. Payment of these is necessary to release your order from customs on arrival. We are unable to advise the amount this may be as order values vary and destination country rules and regulations vary. In most cases our products will be under this threshold and so no charges will be payable. However if you want to be sure, you will be able to get this information from your local customs office (or look up the threshold online) to determine if your order will incur any additional charges on entry to your country.
In order to ensure the earliest possible delivery of your order, please pay these charges in a timely manner if requested.